Project Human Resource Management - Manage Project Team

This process tracks team members performance, provides feedback, resolves issues, and manages team changes to optimize project performance. It influences team behavior, manages conflicts, resolves issues, and appraises team member performance.

When you manage a project team, change requests are submitted and the human resource management plan is updated, input is provided for performance appraisals and lessons learned are added to the organization's database.

Let's take a look at Inputs, Tools and Techniques and Outputs for this process:

1) Human Resource Management Plan

• Provides guidance on how project human resources should be defined, staffed, controlled, and released. It includes:
• Roles and responsibilities
• Project organization
• Staffing management plan

2) Project Staff Assignments

• Provides documentation, which includes the list of project team members

3) Team Performance Assessments

• Makes ongoing or informal assessments of the project team's performance.

4) Issue Log

• Documents and monitors who is responsible for resolving specific issues by a target date

5) Work Performance Reports

• Provides documentation about the current project status compared to project forecasts. It includes results from schedule control, cost control, quality control, and scope validation. 

6) Organizational Process Assets

• May include:
• Certificates of appreciation
• Newsletters
• Websites
• Bonus structures
• Corporate apparel
• Other organization perquisites

7) Observation and Conversation

• Used to stay in touch with the work and attitudes of project team members. 

8) Project Performance Appraisals

• The objective can include clarification of roles and responsibilities, constructive feedback to team members, discover of unknown or unresolved issues, development of individual training plans and the establishment of specific goals for future time periods. 

9) Conflict Management 

• Sources of conflict include scarce resources, scheduling priorities, and personal work style. 
• To reduce conflict make sure you have team ground rules, group norms, and a solid project management practice in communication planning and role definition. 
• Five techniques to resolve conflict
• Withdraw/Avoid - retreat from the conflict situation or postpone it
• Smooth/Accomodate - emphasize areas of agreement or conceding ones position to the needs of others
• Compromise/Reconcile - Solution that benefits everyone or temporary solution
• Force/Direct - Pushing ones viewpoint at the expense of others or offering only win-lose solutions
• Collaborate/Problem solve - Incorporating multiple viewpoints that requires a corporative attitude that leads to consensus 

10) Interpersonal Skills

• You need to combine your technical, personal and conceptual skills to analysis situations and interact with team members appropriately. These skills include:
• Leadership - it's important to have this throughout the life cycle of the project as you need to communicate the vision of the project and inspire the team to perform. 
• Influencing - 
• Ability to be persuasive and clearly articulate points and positions
• High levels of active and effective listening skills
• Awareness of various perspectives in any situation
• Gathering relevant information to address important issues and reach agreements while maintaining mutual trust
• Effective decision making - ability to negotiate and influence the organization 
• Focus on goals to be served
• Follow a decision-making process
• Study the environmental factors
• Analyze available information
• Develop personal qualities of the team members
• Stimulate team creativity
• Manage risk

11) Change Requests

• Staff changes can impact the project management plan by extending the schedule or going over budget. 
• To prevent the risk make sure you cross train staff

12) Project Management Plan Updates

• Human Resource Management Plan

13) Project Documents Updates

• May include:
• Issue log
• Roles description
• Project staff assignments

14) Enterprise Environmental Factors Updates

• May include:
• Input to organizational performance appraisals
• personnel skill updates

15) Organizational Process Assets Updates

• May include:
• Historical informational and lessons learned documentation
• Templates
• Organizational standard processes

Source: PMBOK 5th ed.